Eventgroove Terms & Conditions of Use

Last Updated: May 17, 2018

The gist

Before we get into the stuffy small print, we want you to know that at Eventgroove, our priority is to provide you with a positive user experience. We will not distribute, rent, sell or otherwise provide your personal information to any entity or for any reason except for the few instances specifically detailed in our Privacy Policy. Simply put, our goal is to provide a great service for you and your event: period. With that said, we do have some basic guidelines we ask our customers and website visitors to follow so that everybody can sleep well at night. We try to make these guidelines as open as possible so there are no secret "gotchas" that sneak up. Feel free to contact our friendly customer support specialists at [email protected] should you have any questions regarding our service guidelines.


The Eventgroove Crew

Terms & conditions of use

Eventgroove (hereby referred to as "Eventgroove", the "Site", "us", "we" or "our") is a wholly owned business unit of TicketRiver Limited. TicketRiver Limited is incorporated in the United Kingdom and primarily serves customers in the United Kingdom as well the European Union. TicketRiver Limited is a wholly-owned subsidiary of Elk River Systems, Inc., a US-based Company. Eventgroove is located at the following address:

199 Bishopsgate
London EC2M 3UT
United Kingdom

Toll free number (UK): 0808 1683766
E-mail: [email protected]
Company number: 06831083
VAT registration number: 923 0215 69

Please take the time to read these Terms and conditions of use carefully. As a user (referred to as "you/your" or "User") of this Eventgroove website and mobile site, you acknowledge that these Terms of Use govern your access and use of the Site as well as any transactions you make for the provision and sale of products and services by Eventgroove and/or its fulfilment providers. By accessing or using this website, you accept and agree to be bound by the following Terms & Conditions of Use.

Acceptance of terms

Eventgroove will not be held responsible for the content added, nor actions of, event hosts using its products or service. You understand that all event, raffle, and any and all information are the sole responsibility of you, the customer. We do not claim the accuracy, truth, or quality of any information on any of our products which have been customised by customers. You agree that you will not violate any laws in connection with your use of the Site. This includes any local, state, federal, and international laws that may apply to you.

Licence for Access and Use of Website

Eventgroove grants you a limited licence to access and make personal use of this website, but not to download (other than where explicitly allowed), or modify it, or any portion of it, including images, text, or other elements, except with express written consent of Eventgroove. This licence does not include any resale or commercial use of this website or its contents. any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of said merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or use framing techniques to enclose any template, trademark, logo, or other proprietary information (including text, page layout, images, or form) of Eventgroove. You may not use any Meta tags nor any other "hidden text" utilizing Eventgroove's or its affiliate's names or trade marks without the express written consent of Eventgroove. Any unauthorized use terminates the permission or licence granted by Eventgroove.


Eventgroove, TicketRiver Limited, or third parties own the copyright and all other rights in the material on this website. We also do not permit copying or distribution of material on this website for any commercial or business use. No photography, filming, broadcast, alteration or modification of the pages or elements within the pages, i.e. images, templates, etc., of this website is permitted. Subject to this paragraph, all rights in material on this website are reserved to TicketRiver Limited.

Prohibited use

You agree not to use this website:

  • to create a database (electronic or otherwise) that includes material downloaded or otherwise obtained from this website except where expressly permitted on the website;
  • to transmit or re-circulate any material obtained from this website to any third party except in the case of your own orders and print products;
  • in such a way so as to remove the copyright or trade mark notice(s) from any copies of any material made in accordance with these terms;
  • to create and disseminate electronic templates or products, except as explicitly permitted.
  • to disseminate any unsolicited or unauthorised advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation using any means;
  • to disseminate any material that contains software viruses or any other computer code, files or programs designed to interrupt, damage, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; or
  • in any way that might infringe third party rights or that might bring Eventgroove into disrepute.

Information and availability

Whilst we take every care to ensure that the information on this website is accurate and complete, third parties may supply some of the information to us. For example, our delivery partners, UPS, Parcelforce Worldwide and Royal Mail, may change without (a) Eventgroove knowing of the change, or (b) natural latency in making the change on the site. Further, due to the inherent nature of the Internet, errors, interruptions and delays may occur in the service at any time. Accordingly, this website is provided on an "AS IS" and "AS AVAILABLE" basis without any warranties of any kind and we do not accept any liability arising from any inaccuracy or omission in the information or interruption in availability.

Linking to our website

We welcome 'hot links' and deep-links to our website, by which we mean that you may include a link to any page of our website. You may not display the contents of our website (or any page from it) or allow it to be displayed, surrounded, or framed or otherwise surrounded by material not originating from us without our consent. If you would like to licence our material, please email us at: [email protected].

Links to other websites

On this website, you may be offered automatic links to other websites. Whilst we hope you will be interested in those websites, you acknowledge that the content on those pages is not subject to our control, their owners may be independent from us and we do not endorse or accept any responsibility for their content. When linking to another website you should read the privacy policy stated on that website.

Computer viruses

We will use reasonable endeavours to ensure that the website does not contain or promulgate any viruses or other malicious code. However, Eventgroove recommends that you should virus check all materials downloaded from the website and regularly check for the presence of viruses and other malicious code. We exclude fully permitted by applicable laws all liability in connection with any damage or loss caused by computer viruses or other malicious code originating or contracted from the website.

Trade marks

The following are trade marks or tradenames of Eventgroove or its parent or sister companies and which may be registered in certain jurisdictions:

  1. Eventgroove
  2. TicketRiver, Limited

You make no use of these trade marks or tradenames except for the purpose of referring to Eventgroove or its associated brands lawfully and in good faith only.

Payment processing information

Eventgroove utilizes Stripe as its online payment service provide due to their superior reliability, security, ease of use and adherence to the international security standard PCI DSS.

Eventgroove does not store any confidential credit card information on its databases (except for last four digits of cards to help customers identify which card they are using).

Compliance with Laws

Certain international, country, city and local laws may regulate the sale or purchase of tickets to events or purchase of raffle tickets. It is your responsibility as an event host or fundraiser to meet the terms of these laws and Eventgroove will not be responsible for your failure to comply.

Account Information

On certain parts of this website we will ask you to register and provide certain information about yourself and where you do this you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the relevant registration form (such information being the "Account Data") and (b) maintain and promptly update the Account Data to keep it true, accurate, current and complete.

As described in the Privacy Policy, we use personal information to make our user and customer experience easier and more efficient, to store your files, images, and text securely to your account and "MyFiles", and to enable secure orders and transactions which are accurate and arrive on-time.

Our use of Account Data and certain other information about you is subject to our Privacy Policy.

Your Username and Password

The registration processes on this website will involve you being allocated with a unique username and/or password that gives you access to your website account. You are responsible for maintaining the confidentiality of your username and password, and are fully responsible for all activities that occur through your website account. You agree to (a) immediately notify us if you become aware of any unauthorised use of your password or website account or any other breach of security by sending an appropriately worded email to [email protected] and (b) ensure that you exit from your website account at the end of each session. We cannot and will not be liable for any loss or damage arising from your failure to comply with these requirements.

Order process and order acceptance

All orders that you place on this website will be subject to acceptance in accordance with these Terms and conditions of Use. For transactions on the website, Users are required to carefully review the wording displayed on the electronic proof and provide approval of the proof and information about your order. For Custom Orders or orders placed by phone, an electronic proof will be emailed to the User and final approval of the proof by the User will be sent via reply email. By approving your proof for printing, you accept responsibility for the use of any images, logos, trade marks and/or copyrights and are confirming the accuracy of the information on the proof.

The Secure Checkout page sets out the final details of your order in terms of product type, unit price, quantity, chosen shipping options and fees and any applicable taxes. Acceptance of your order will take place upon proof approval, careful review of order details and successful processing of order payment.

Order processing time

Eventgroove will notify you up front of all anticipated processing times. Larger orders or specific products may take longer to process. We will make every effort to complete your order within the time period stated for each item. Processing time typically starts the next business day (excluding weekends), after we get FINAL approval of the proof and the order information AND payment has been processed. For online orders however, Eventgroove will start printing immediately, once an order has been placed.

Delivery of orders

The place for delivery of the purchased items (or "Goods") will be shown on the Order and the delivery method and shipping fees will have been selected by the User at the time of placing the order. Any dates quoted for delivery of the Goods are indicative only. Eventgroove will not be liable for any loss or expenses sustained by the Buyer arising from any delay in the delivery of the Goods howsoever caused.

The customer must inspect the Goods on delivery and, in the case where Goods have been delivered by carrier, sign the required proof of delivery document or collection acceptance document. A signature on that document will constitute conclusive evidence that the Goods are free from any apparent defect or damage. If the Goods are alleged to be damaged or defective on delivery, a description of the alleged damage or defect must be given in writing at the time of delivery and signed by or on behalf of the Customer.

Order changes

If you find you need to make a change after we have commenced printing of your order, but have not yet shipped your order, we will refund your shipping charges and provide a 40% discount on your re-order.

Customer Satisfaction Guarantee

If you are not satisfied with your Goods, we will offer to promptly re-do the order, or, we will issue a full refund for the price of the product minus the shipping fees: it is your choice. We cannot cover certain circumstances beyond our control, as outlined in our Customer Satisfaction Guarantee page.

User-Submitted Content

If you send any text, images, documents, audio, video or other content to this website you accept that the files sent, and all rights therein, do not infringe on any third parties, and are your sole property and ownership, and if requested, you can make available proof of such ownership. All material must comply with the rules on set out below. We may require you to confirm the rights granted in this paragraph and where requested to do so you shall provide all reasonable assistance to us.

As part of our customer reviews, you agree to allow us to display a thumbnail image of your finished design-your-own product.

User feedback

Any ideas for new products, comments, testimonials, feedback and other unsolicited submissions ("Unsolicited Information") provided to Eventgroove with respect to the operation or content of this website shall be provided by the User to Eventgroove on a non-confidential basis. All such Unsolicited Information shall become the exclusive property of Eventgroove. By submitting any such information to Eventgroove, you agree that you are transferring and assigning, at no charge, all of your right, title and interest in the information, including copyrights and other intellectual property rights. You agree that Eventgroove shall be free to use such information on an unrestricted basis.

User Content Pages - Rules of Acceptable Use

Comments, message boards, personal profiles and any discussion forums or pages of the website where you are capable of posting material are provided for your private and non-commercial use and for the exchange of lawful, relevant, fair and appropriate information, opinions and comment. Use of the website that is inconsistent with those stated purposes is strictly prohibited. Your use of these forums and the website generally is subject to the following terms which, by your use of the forums and the website, you are deemed to accept (and which amount to a non-exhaustive list of prohibited acts):

  • You may not use obscene or offensive language or post obscene or offensive material
  • You may not place on the website any material which is defamatory, abusive, discriminatory or hateful or which applauds, encourages or incites abuse, discrimination or hate
  • You may not post any material on the website which has been disclosed to you in confidence or which, by its nature, is confidential
  • You may not post any material on the website (including contact details, last names, telephone numbers, street addresses or other identifying information of private individuals or public figures) which compromises the privacy or security of anyone other than yourself
  • You may not place on the website any material which may encourage criminal conduct, or which may give rise to civil liability, or which is otherwise unlawful
  • You may not place on the site any material belonging to any person (or any material where the rights belong to any person) other than yourself without the prior written consent of the owner of it
  • You may not place on the site any material where the use by Eventgroove, or any third party licensed or permitted by Eventgroove, will give rise to any third-party claims
  • You may not place any links on the website where those links take users to sites with unlawful content
  • You may not place on the website advertisements nor make commercial solicitations nor use the website for any commercial purposes (which would include using the website to promote or encourage the sale of your goods/services)
  • You may not place on the website any material that authorises, enables or encourages the dissemination of junk mail or chain letters
  • You grant Eventgroove the unrestricted right to use, reproduce, translate and distribute any material you place on the site

Whilst we do not pre-screen submissions placed on our online forums, we do have the right (but not the obligation) at our sole discretion to review, edit, move or delete any material submitted to our online forums.
Eventgroove accepts no responsibility for any statements, material or other submissions placed on our online forums by you or any third party, or for any loss or damage resulting from your breach of these.

Removal of content

We will not view or edit or pre-screen any contribution that you or anyone else make to the forums or to the website generally and therefore, unless we are specifically notified of the nature of any item of content, you cannot assume that we are responsible for having made it available on the website. We, and others that we designate, shall have the right (but not the obligation) at our sole discretion to refuse or remove any content that is posted to, or available on, the forums or the website generally without the need to give any reasons for doing so.

No resale of service

You agree not to reproduce, copy, or resell any portion of the service for any commercial purposes. You agree that you are authorized only to view the site for your own personal use.

Rights Reserved

We reserve the right to refuse service to anyone or immediately terminate a User’s Account in the event that any conduct by a User, which Eventgroove in its sole discretion, considers to be unacceptable, or in the event of any breach by a User of this agreement.

Rules of Acceptable Use

You agree to indemnify Eventgroove, its associated companies and its representatives and employees from any and all claims and liabilities (including legal fees) which arise from your statements, contributions or other submissions to our online forums, from any unauthorised use of material obtained from our online forums or otherwise from your breach of our Rules of Acceptable Use. You may only become a registered user of the website if you are 18 years or older. We accept no liability if you misrepresent your age in order to access these pages.


In the event that any term of these Terms & Conditions of Use is held to be invalid or unenforceable, the remainder of these Terms & Conditions of Use shall remain valid and enforceable.

General Terms and Conditions for Promotions

Promotions, Discounts, Special Offers, and Gift Codes hereafter referred to as "Promotions" are special offers that Eventgroove makes available to customers from time to time. Promotions may be part of Eventgroove's VIP Program which may be offered to select customers to reward them for their loyalty and continued business.

  • Promotions will be available for the period of time specified in the Promotion marketing. If no period of time is specified therein, the Promotion will be available for a limited time only at Eventgroove's sole discretion.
  • Promotions may not be transferred, duplicated or sold and there is no cash value.
  • No adjustments will be made to prior sales (unless at Eventgroove's discretion).
  • Eventgroove reserves the right to hold void, cancel, suspend or amend Promotions at any time at its sole discretion.
  • Void where prohibited by law.
  • Valid only online at Eventgroove

Variation of these Terms & Conditions of Use

Eventgroove reserves the right to make changes or discontinue any aspect or feature of Eventgroove's website and to update these Terms & Conditions of Use at any time without notice. Such variations become effective immediately upon the posting of the varied Terms & Conditions of Use on the website. You should review these Terms of Use each time you access Eventgroove's website. By continuing to use the website you will be deemed to accept such variations.


Nothing in these Terms & Conditions of Use shall restrict or exclude any liability that we have to any party which cannot be excluded by law and in particular, and notwithstanding any term of these Terms & Conditions of Use, our liability for death or personal injury caused by our negligence shall not be limited or excluded in any way.

Governing Law and Jurisdiction

All terms herein are subject to the laws of England and Wales and under the jurisdiction of the English Courts.
English law shall govern these Terms & Conditions of Use and the courts of England and Wales shall have exclusive jurisdiction.


© Copyright 2024 Eventgroove and TicketRiver Limited - All rights reserved.