Frequently Asked Questions
Eventgroove is focused on you, the customer. We want to make it easy for you to communicate with us. One of the best ways to do that is by using the Ask a Question Form. It's quick, and more importantly, it is sure to reach us.
CUSTOMER SUPPORT:
[email protected] or 0808 1683766
MAILING ADDRESS:
Eventgroove
Unit 2, Brook Trading Estate
Unit 2, Brook Trading Estate, Deadbrook Lane
Aldershot, Hampshire
GU12 4XB
And we'd love to help! We offer a 10% discount on all products shipped to non-profit organisations providing us with a valid HMRC number.
Shipping costs vary depending on the weight of the order and which shipping method you choose. To view a price for each shipping option, add the item to your shopping cart. When you are viewing the item in your shopping cart there is a box directly under the contents of your cart that asks for a post code to estimate shipping. Enter your post code and hit the button and the page will then generate a popup window that displays the different shipping options and costs. This tool is also available on the different product pages next to the field that allows you to select quantity.
To track the DHL shipping information for your order, simply sign in and go to Your Account. There you can see the orders that have been shipped and can be tracked through DHL.
Your account page also contains information about previous orders and the dates that orders shipped from our facility.
Yes, Eventgroove does ship outside of the UK to mainland/Continental Europe using Parcel Force.
Just input your address to get a quote and estimated shipping time.
Orders can be cancelled by calling our Customer Support Staff at 0808 1683766. If the order has not been processed we will generally cancel the order and issue a full refund.
At Eventgroove, each order is prepared and custom printed specifically for each individual customer. Unfortunately, we cannot reuse product that is cancelled while being processed. If we have started processing your order, we will need to charge for materials and processing. However, we will refund you for any costs (e.g. shipping) which we have not yet incurred.
All of the ticket stocks offered on Eventgroove are quality card stocks suitable for printing tickets with stubs. The paper that is used in most office applications is 75 gsm-120 gsm. In comparison, the medium weight ticket stock that we offer is a 175 gsm paper for coloured stock, and is the approximate weight of a business card. The 165 gsm is considered a heavy card stock and is offered in white, with a smooth matte finish or semi-gloss.
As of right now, we only accept payment with credit or debit cards. If you are more comfortable purchasing over the phone with your credit or debit card, please call us at 0808 1683766.
The box we send to you will contain your purchase along with the receipt which lists all of the contents of the package.
Printed tickets are shipped in stacks with a cover sheet on top that lists the ticket numbers in the stack. Ticket stacks will also have a rubber band holding the tickets in place to prevent the tickets from becoming uncoallated. Lastly, we pack each box with recycled shipping material to prevent shifting and hence damage to your products.
To contact our CEO, Lance Trebesch, please send an email directly to [email protected]. Please do not change the subject line as this will help ensure that your message is not caught by our spam filters.
No one else will see your email. We value the thoughts of our customers so please do not hesitate to let us know what we could be doing to serve you better. Thank you for taking the time to contact us.
Eventgroove does not offer roll tickets of the type that are often seen at carnivals or other events. We do sell customised tickets with or without a stub that can either be pre-separated or perforated between the tickets for the customer to separate. Examples of the types of tickets that we sell can be found both in our quick ticket library and in our collection of ticket samples.
Right now there are two ways; call 0808 1683766 or send us an email indicating such at [email protected]. If it's urgent, we suggest you call us immediately, but if you prefer to send an email to support, please put 'Urgent Address Change' on the subject line.
There is a £3.35 nonrefundable charge for changing the shipping address after an order has been placed.
Absolutely. We do offer stapling. The maximum amount we can offer is 10 per book.
Processing times for tickets with stapling:
1 - 1000 tickets; 1 business day to process
1001 - 5,000 tickets; 2 business day to process.
5,001 - 10,000 tickets; 3 business days to process.
10,001 - 25,000 tickets; 4 business days to process.
25,001 - 50,000 tickets; 6 business days to process.
50,001 - 75,000 tickets; 8 business days to process.
75,001 - 100,000 tickets; 12 business days to process.
100,000 + tickets; 15 business days to process.
After your template information is correct, and you have chosen your paper type, stapling options, and quantity, click on the continue option at the bottom of the page. This will show you a proof of your ticket. After viewing your proof, please read and click the disclaimer and add it to your cart. Click continue and this will guide you through the shipping, billing and checkout page.
You will be prompted to set up an account (if you are a new customer) or to sign into your existing account.
An automated email order confirmation will be sent to the email address you have in your account.
Yes. Simply click on "My Account" and go to your order history. Find the item you would like to reorder and click on it. There will be an option button to reorder. When you click reorder, this will take you to the page where your information was originally typed in and will allow you to make any edits before adding item to your cart.